Eligibility for Incentive Payments: Adult and PCMH Kids practices will want to review your performance on clinical quality and customer experience results which are used to determine eligibility for your incentive payment. Practice performance information was provided and discussed at the May 22 meeting. Any feedback with corrections is due back to Candice Brown (Cbrown@ctc-ri.org) no later than May 28.
Training for 2019-2020 Customer Experience Survey (CAHPS): CTC has selected DataStat as its qualified vendor for conducting the customer experience survey (CAHPS). CTC, with financial support from the health plans, covers the costs associated with administering the CAHPS survey for practices currently participating in the CTC program. All participating CTC practices are required to meet the CAHPS survey project milestones within the outlined timeframes.
DataStat will be preparing a "Starter Kit" to assist practices with meeting the CAHPS survey expectations and will be providing a training for practices at the July Practice Reporting and Transformation Committee Meeting (July 24, 8-9:30am). Steps practices can take now to improve patient response rates:
- Start to let patients know they will be receiving a customer experience survey in the mail, that their opinion matters, and to please complete it;
- Check to make sure the information on your patients is accurate in your electronic health record including address, phone number and primary language. This year the surveys will be available in English and Spanish (adult and child) and also in Portuguese (adult).
Blue Cross and Blue Shield of Rhode Island 2019-2020 Practice Policies: Cameron Condry, BCBSRI Network Engagement Manager, provided an overview of these practice expectations together with access information that practices will need to provide to BCBSRI on a quarterly basis. CTC project management staff will be updating the provider file information we send to CTC/PCMH Kids practices on a quarterly basis to include the new access requirements to assist practices with meeting BCBSRI policy expectations.